E-Commerce Terms for Online Flower Delivery in Malden Rushett

Florist Malden Rushett Online Flower Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Malden Rushett

These Terms & Conditions apply to all customers placing flower orders online with Florist Malden Rushett. They are designed to ensure clarity and fair dealing for our online flower delivery service, inclusive of Malden Rushett and the surrounding areas. By placing an order on our website, you agree to adhere to these Terms & Conditions. Please read them carefully before ordering.

1. Definitions

In these Terms & Conditions, "the Company", "we", "us" and "our" mean Florist Malden Rushett. "You", "your" and "Customer" means the person placing an order via our online store. "Products" refer to the flowers, bouquets, arrangements, or any goods available for order through our online platform. "Website" refers to our e-commerce platform where orders are placed.

2. Applicability

These Terms & Conditions apply to all online flower orders placed for delivery by Florist Malden Rushett within Malden Rushett and neighbouring areas. If you have any queries regarding their applicability to your postcode, please consult our delivery area details.

3. Order Process

3.1 To place an order, add your chosen flowers to the online basket, provide recipient and delivery details, and complete payment as detailed below. Please ensure all information is accurate, particularly delivery addresses and contact numbers, to guarantee successful delivery.

3.2 Once you submit your order, you will receive an order confirmation on screen and/or by email. This serves as acknowledgment of receipt and is not acceptance of your order.

3.3 Acceptance of your order and formation of the contract occurs when we dispatch your flowers. We reserve the right to decline an order for reasons including, but not limited to, stock unavailability, inability to process payment, or delivery issues.

3.4 All products are subject to availability. In rare circumstances where your chosen flowers are not available, we will contact you to offer a substitute of equal or higher value or arrange a suitable alternative delivery date. If neither is acceptable, we will provide a full refund.

4. Delivery

4.1 We offer flower delivery to Malden Rushett and surrounding locations as specified on our website.

4.2 Delivery times and dates are selected during the order process. While we make every effort to deliver on your chosen date, specific delivery times cannot be guaranteed. We are not liable for delays outside our reasonable control (e.g., severe weather, road closures).

4.3 It is your responsibility to ensure someone is available to accept the delivery. If no one is present, we may leave flowers with a neighbour, in a safe location, or return them to our shop, in accordance with your specific instructions where possible.

4.4 If we are unable to complete delivery due to incorrect details or no suitable recipient, we will attempt to contact you to arrange re-delivery. Additional charges may apply for repeat attempts.

5. Payments

5.1 Payment must be made in full at the time of order using one of the payment methods offered on our website. Your card will be charged at the point of order confirmation.

5.2 We use secure payment gateways to process all transactions. We do not store credit or debit card details on our systems.

5.3 All prices are listed in GBP (Pounds Sterling) and include VAT where applicable. Any delivery charges are clearly displayed prior to payment.

6. Cancellations & Amendments

6.1 If you wish to cancel or amend your order, please contact us as soon as possible following the placement of your order. Due to the perishable nature of flowers and our commitment to prompt delivery, cancellations and amendments may only be accepted up to 24 hours prior to the scheduled delivery date. After this time, cancellations are at the discretion of Florist Malden Rushett.

6.2 If your order has already been prepared, dispatched or delivered, cancellations cannot be accepted and no refunds will be issued. For early cancellations, a full refund will be processed to your original payment method within a reasonable period.

6.3 We reserve the right to cancel any order, fully refunding your payment, if we are unable to fulfil your order due to circumstances beyond our control.

7. Returns & Quality Concerns

7.1 Due to the fresh and perishable nature of flowers, we cannot accept physical returns. However, customer satisfaction is important to us. If you are not satisfied with your flower delivery, please contact us within 24 hours of receipt, providing photographic evidence and the order reference.

7.2 We will review complaints on a case-by-case basis and, where justified, will offer a replacement or refund at our discretion. Quality complaints made after 24 hours of delivery may not be accepted due to the perishable nature of our products.

8. Substitutions

8.1 While every effort is made to supply the exact flowers shown on our website, seasonal availability or supply issues may require substitution. Any substituted flowers or foliage will always be of equivalent or superior quality and value. By confirming your order, you accept that such substitutions may be made when necessary.

9. Liability

9.1 Our liability for any loss or damage arising from the supply of products, whether in contract, tort, or otherwise, is strictly limited to the purchase price of the product(s) in question.

9.2 We shall not be liable for indirect losses (including lost profits, business, or goodwill) sustained by you or any third party arising from any order of flowers to Malden Rushett or the areas covered.

9.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

10. Personal Data & Privacy

10.1 We collect and process data in accordance with applicable data protection legislation. Your personal data is used solely for processing and delivering your order or for essential communication related to your purchase.

10.2 We will not share your details with third parties except where required for delivery or required by law.

11. Intellectual Property

11.1 All content on our website (including images, text, and designs) is protected under copyright and may not be copied, reproduced, or used without express permission.

11.2 All product photos are for illustrative purposes only; final arrangements may differ.

12. Force Majeure

12.1 We are not liable for delays or failures due to circumstances outside our reasonable control – including but not limited to fire, flood, adverse weather, industrial disputes, or interruptions to supply chains or transport.

13. Governing Law & Jurisdiction

13.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms & Conditions

14.1 We reserve the right to update or revise these Terms & Conditions at any time, for legal, regulatory, or business reasons. The version on our website at the time of your order will apply. Please review periodically for any updates or changes.

15. General Information

15.1 If any provision of these Terms & Conditions is found to be unenforceable, this will not affect the validity of the remaining provisions.

15.2 Our failure or delay to exercise any right or remedy in these Terms & Conditions does not constitute a waiver of such rights or remedies.

15.3 These Terms & Conditions constitute the entire agreement between you and Florist Malden Rushett regarding your purchase and supersede any prior agreements or understandings.

16. Contact and Queries

If you have any questions about these Terms & Conditions or your order, please use the contact form on our website to get in touch. Our team will be happy to assist you in relation to flower delivery services in Malden Rushett and the surrounding areas.

Thank you for trusting Florist Malden Rushett with your online flower order. We look forward to being part of your memorable occasions, ensuring beautiful blooms are delivered reliably throughout Malden Rushett and beyond.