Florist Malden Rushett Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Malden Rushett
At Florist Malden Rushett, we are dedicated to delivering fresh, beautiful blooms direct to your door in Malden Rushett and surrounding areas. Every bouquet is handled with the utmost care to preserve its freshness and elegance. As your trusted local florist serving households and businesses nearby, we stand behind every order with our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. While we do everything possible to ensure that flowers arrive in pristine condition, rare instances of transit damage may occur. If your flowers arrive damaged, wilted, or otherwise unsatisfactory, please reach out to us as soon as possible on the same day as delivery. Kindly provide a clear photo of the damaged item and details about your order. This allows us to assess the issue quickly and provide a prompt resolution.
Freshness Window and Quality Standard
We guarantee that all our flower arrangements in Malden Rushett are delivered fresh, and should remain beautiful for a minimum of five days from the date of delivery, provided they are cared for according to the enclosed instructions. If you are dissatisfied with the condition of your flowers within this freshness window, please let us know immediately. Our team will assess any concerns raised during this period and offer appropriate solutions.
Refund and Replacement Options
If your order does not meet our high-quality standards due to damage or freshness issues within the guaranteed window, we are pleased to offer the following options:
- Free replacement: We can arrange for a fresh bouquet to be delivered to your chosen address in Malden Rushett or the local area at no extra cost.
- Full or partial refund: Depending on the nature of the issue, a full or partial refund can be processed to your original payment method.
To qualify for a refund or replacement, please notify us promptly with supporting photographs and order details. Requests made beyond the guaranteed freshness window or without sufficient evidence may not be eligible for compensation.
How to Make a Complaint
Your experience and feedback matter to us. If you are dissatisfied with any aspect of our service, we encourage you to raise your concern so we can resolve it swiftly. To make a complaint, please contact our team and provide your order reference, a clear description of the issue, and supporting images if applicable. We aim to acknowledge all complaints within one business day and to resolve them as quickly as possible, usually within three business days.
Trusted Local Florist for Malden Rushett
As a valued member of the Malden Rushett community, Florist Malden Rushett is proud to supply fresh flowers to homes and businesses in the area. Our commitment to outstanding service and quality means you can order from us with confidence, knowing we will support you if your expectations aren’t met.
Thank you for choosing Florist Malden Rushett. Please let us know how we can help if you have any queries regarding returns, refunds, or concerns about your order.
